1. Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.
Our service hours are Monday-Friday from 10:00 a.m.-10:00 p.m. (PST).
Return orders submitted after 10:00 PM will be prioritized for processing on the next business day, and orders submitted after 10:00 PM on Friday will be processed on the following Monday.
Return orders will not be processed at weekends.
2. Return and exchange validity period
The site supports 30 natural days for no reason to return or exchange.
If you receive the product more than 30 natural days, we will not be able to provide you with a return or exchange service.
3.Return order processing time
Return orders will be processed within 1-3 business days, if late please contact us by email [email protected], we will solve your problem as soon as possible.
4. How to apply for return
You can request a return by contacting Wynell Werra at [email protected].
Or you can find the order you need to return on your order details page and submit your return request.
5.Return and refund process
Pack the mattress: Please pack the mattress in its original packaging, including the accessories and gifts received.
Send it by yourself: Send the mattress to 3209 Enclave Cir, Atlanta, Georgia.
After sending, please send us the logistics information and courier bill number by email [email protected], so that we can check it as soon as we receive it and refund for you.
Return Shipping: If you choose to return the mattress because of a quality or shipping issue (such as wear and tear on the mattress received), the shipping cost will be borne by Myfurniturebazaar.com.
If the return is due to the customer’s personal dislike of the mattress received (color or style), wrong shot, etc., the postage will be borne by the customer.
Refund Processing: Once the returned mattress arrives at Myfurniturebazaar.com’s warehouse and passes inspection, the refund process will begin.
Refund amount will be refunded to your payment account within 1-2 business days, please wait patiently.
6. Refund amount
Refund amount will be refunded within 1-2 business days.
If it is late, please contact us via email and we will resolve the issue for you as soon as possible.
We do not charge for restocking fee.
If you have any questions about the content of the page, please contact customer service Wynell Werra via [email protected], we will solve the problem for you within 1 business day.