FREQUENTLY
Asked Questions
1. Mattress installation method:
Open the mattress package and take the mattress out.
Place the mattress on the bed frame and adjust the position.
Check the fit of the mattress and the bed frame to ensure that the mattress does not slide or shake.
Install the mattress protector to protect the mattress from dust, dirt and other contamination.
2. Mattress cleaning methods:
Regularly flip the mattress: flip the mattress once every three months to ensure the life and comfort of the mattress.
Hanging out the mattress: The mattress cannot be machine washed, but it can be hung out to dry in a sunny place.
Clean the mattress with mite removal apparatus: the interior of the mattress is prone to bacteria and mites, and can be cleaned regularly with mite removal apparatus.
3. Mattress use precautions:
Avoid strong impact: mattress internal filling material is softer, avoid strong impact and fierce extrusion.
Avoid liquid contamination: the mattress can not be in direct contact with water and liquid, otherwise it may lead to mold or deformation of the mattress.
Avoid direct sunlight: the mattress can not be in direct sunlight for a long time, otherwise it may lead to mattress deformation and color difference.
Avoid folding: the mattress can not be folded for a long time, otherwise it will damage the mattress padding and lead to shortened service life.
Avoid the use of hard objects: the mattress can not be used for a long time to press on it with hard objects, so as not to damage the filling of the mattress.
4.Delivery time
Our delivery time is 4-11 business days, including 1-3 business days for order processing and 3-8 business days for shipping.
5. Shipping Method and Freight
We use FedEx Express, and the shipping time is 3-8 business days.
We will provide you with free shipping regardless of the amount of your order.